enLabelฎ, the world leader in Integrated Packaging Management solutions, is searching for a successful technical support candidate. Entry-Mid level support position with excellent career growth opportunities.
enLabel ฎ is the only solution provider for Integrated Packaging Management (IPM). IPM integrates the management and execution of product labeling, packaging and documentation to make products regulatory compliant and marketable. Only enLabel ฎ offers a unique set of software solutions to integrate product-packaging demands uniformly, thereby eliminating errors, mitigating risks, guaranteeing safety and expediting the time to reach the global market.
Responsibilities:
Provide excellent customer support for external as well as internal customers
Build and maintain customer relationships
Develop and maintain expertise for all software and hardware product lines
Solve customer problems by telephone, web support, VPN and on-site visits
Provide pre-sales support to Sales and Marketing, including providing demonstration files and training
Execute product upgrades and conversions.
Participate in shows, seminars, and training, as required.
Serve as customer advocate
Provide 24 hour coverage as needed
Research and resolutions for custom products on Oracle and SQL environments
Requirements gathering, analysis, and scoping change requests and custom coding requirements
Serve as additional QA resource as needed
Requirements:
Must have strong, current technical skills, experience with delivery of product and services and methodologies for quality assurance and software qualification.
Must also have strong communication skills, a teamwork attitude and commitment to meet deadlines
Minimum 1-5 years systems and application, installation, configuration and deployment experience with strong client interface
BS in computer science, CIS or BIS
Oracle and SQL database required
Development experience with any .Net Framework a plus
Development with CH, etc. (a plus)
enLabelฎ is an EOE and offers a highly competitive compensation and benefit package. Qualified applicants please email resumes to jobs.craig@enlabel.com referencing this position
Strong experience with the installation and support of Cisco routing and switching solutions required. Ability to manage ticket queues
and make prioritization and escalation decisions consistently, and in coordination with Service Level Managers, is important in this role.
The right individual will possess an outstanding work ethic, positive attitude, and the desire to work as a team to continue to develop
and deliver the best engineering practices in the industry.
The following technical skills are preferred:
- Cisco Meetingplace Enterprise
- Microsoft OCS
- Microsoft Exchange 2007 UM
- Cisco Presence/CUPC
- Experience with MS SQL and other DB software
- Some development background
- Experience with Video Endpoints and Video Conferencing solutions
- Strong client-facing communication skills, both verbal and written. This person must be able to deliver the
Ultimate Client Experience.
We offer a competitive salary and comprehensive benefits package including Medical, Dental, Life/Disability Insurance,
Flexible Spending Accounts, 401(k) matching, paid vacation and holidays.
We strive to make every position rewarding and fulfilling. We have an excellent in-house training program designed to advance your knowledge into new technologies. You will have the opportunity to expand your capabilities and responsibilities in a variety of directions and we offer a competitive salary and benefits package.
Qualifications:
Strong communications and customer service skills a must.
Ability to learn quickly and work in a fast paced ever changing environment.
2-3 years of direct experience in the implementation and support of as many of the following as possible: Windows 2000/XP workstation, Windows 2000/2003 Servers, Active Directory, MS Exchange, Microsoft CRM, Citrix MetaFrame, VPNs, VMWare, switches, routers and firewalls.
Applicants with good knowledge of troubleshooting desktop issues with XP and knowledge of Active Directory, permission structure, security and Outlook workings will be considered.
Applicant must demonstrate high energy and motivation. Must enjoy working independently or in a team, across multiple client sites and varied operating environments and with customers from varied industries and many personality types.
In summary, we are looking for people who love IT and want to learn and contribute in all aspects of LAN, WAN and systems management.
Memorial Hospital has opportunities that no other hospital can offer. In addition to being easy to reach, we have a collegial and supportive atmosphere. We have an outstanding team that is dedicated to life-long learning and quality patient-centered care. We know how important it is to show our appreciation for our staff and do everything we can to make sure they feel valued. You can grow personally and professionally and enjoy excellent benefits and experience work/life balance. With our opportunities and your skills, imagine what we can accomplish.
We are a 294-bed teaching and research hospital affiliated with the Warren Alpert School of Brown University. We offer a generous benefits package with includes company paid health and dental insurance for full time employees.
Memorial Hospital is a certified Joint Commission Accredited Stroke Center.
Memorial Hospital of Rhode Island is An Equal Opportunity Employer M/F/D/V
Paid training provided - no time can be missed during training
After training will work 4 days during the week and one weekend day
Must be flexible to work one weekend day after training
Will handle calls from internal customers regarding repairs and maintenance, data entry to document calls
Requirements:
Must have 2 or 4 year IT/Tech (or similar) completed degree PLUS some form of customer service
OR
1 year call center helpdesk experience
Must be able to pass drug screen and background screen
You must also be able to set up, and work with VPN's, set IP addressing, as well as have experience with hardware support. You must also have experience working with Mac's.
Qualified candidate must have at least 2 years of related experience, but new Graduates are urged to apply. Certifications are a plus!
Geek Choice is a rapidly expanding nationwide computer service company. Our objective is to become the household name for on-site support services, which include troubleshooting, maintenance, upgrades, networking, and training/consulting for clients at their home or place of business. All of our work is performed by certified technicians, whose qualifications and expertise meet the standard weve set for our business. You could be one of those technicians.
Geek Choice technicians offer the following on-site services to our customers:
On-Site Service and Repair
Upgrades
Networking
Detection and Removal of Viruses and Spyware
Firewalls and Internet Security
Data Recovery and Storage
Preventive Maintenance
Custom PCs
One-on-One Training and Instructional Overviews
More
Technical Requirements
Minimum Technical Certifications : A+ or equivalent
Extensive familiarity with the use and support of all major home and business applications.
Comfortable configuring and supporting Windows-based servers
Strong knowledge of PC troubleshooting and repair.
Proven experience installing and maintaining networks, performing data recovery and loss prevention, and establishing safeguards that remove and prevent viruses/spyware
Must be able to pass a comprehensive technical competency test that covers a wide array of issues likely to be encountered on the job.
Sales and Marketing experience a plus.
The successful candidate will:
Have a flexible schedule, with availability for same day or next day service
Understand what Part Time means to us: Daytime work generally from 9-5, with evening shifts available. Weekend scheduling is also available and encouraged.
Be an excellent communicator, have a professional and presentable appearance, and possess strong customer service skills
Be a team player
Be an energetic, enthusiastic and entrepreneurial self starter with a pro-active attitude that reflects a drive to succeed and achieve results
Establish trust with our customers while meeting and exceeding their needs for service.
Submit to a background check, drug screen, possess a valid drivers license and have a clean driving record
Requirements:
2+ years business analysis experience relative to IS implementations
Working knowledge of Microsoft Project, Visio and Publisher
2+ years working with Financial or HR information systems responsible for: General Ledger, Accounts Receivable, Accounts Payable, Payment Processing, Cash Receipts, Payroll, HRM or Commissions
Any knowledge of Microsoft Dynamics AX is a plus
Responsibilities:
Accountable for the delivery of outstanding Customer Service through a strong commitment to customer needs. Responsible for resolving customer inquiries by using the tools provided to service each customer quickly, efficiently and thoroughly. This position requires the prompt response to questions from Stores and its employees by troubleshooting, diagnosing and resolving problems with proprietary software, hardware or Human Resource related issues. This position has no direct or indirect reports. Tier I Representatives must work independently within the context of following predetermined processes and procedures. They have the ability to escalate unresolved issues to either Tier II, Tier III or an appropriate vendor.
Skills:
Tier I Representatives must have strong analytical, problem solving and interpersonal skills.
Tier I Representatives must be able to function well in a team environment.
Competent PC skills
Excellent writing skills
Experience providing customer service using the phone.
Excellent verbal and listening communication skills.
Ability to work in a flexible schedule environment to support hours of operation (17 hours per day, 7 days per week).
2 years of experience working in a corporate call center/help desk environment REQUIRED
The logical next career step would be Tier II.
Requirements:
This position requires a high school diploma/GED or equivalent experience. Associate degree in Computer Science, Business Systems, or other related technical/HR fields preferred.
1 to 2 years of technical/Human Resource experience preferred.
Problem Solving:
Challenges:
High call volume
Dynamic, fast-paced environment
Breadth of knowledge on multiple subject matters.
Multi-tasking
Problem Solving Processes:
Call logging using Desktop Support Tool.
Peer and Lead Representative support.
Utilization of knowledge base. Analytical skills are needed to efficiently utilize this tool and to resolve problems where solutions are not documented in the diagnostic tool.
Utilize and navigate other problem solving tools including People Soft and web-based tools.
Candidate must:
Possess strong diagnostic and troubleshooting skills.
Exercise attention to detail, good judgment, and follow-up.
Be technically proficient with PLC's, industrial automation controls, schematics, wiring diagrams, and test equipment.
Have strong written and verbal communication skills.
This position is appointed by and reports directly to the MIS Director. The purpose of this position is to provide overall network support for the Town of Mansfield and to assist in the administration of the networks (Windows 2000 and 2003 and Unix systems). Help maintain all systems, applications, security and network configurations. Troubleshoot network performance issues and create and maintain a disaster recovery plan. Help recommend upgrades, patches, and new applications and equipment. Ensure the highest level of customer satisfaction including but not limited to:
Duties and Responsibilities:
Maintain and repair on-site (if possible) computers hardware and peripheral equipment.
Be familiar with standard desktop and server application and backup software
Help plan and execute upgrades to ensure that the Town resources remain current will all applicable technological advancements.
Have the ability to prioritize tasks, resolve complex problems and multitask technical issues
Maintain a library of hardware and software systems and all training materials.
Provide training to staff in the operation of these resources and provide a help desk function to staff.
Maintain all operating and application software and ensure compliance with licensing requirements.
Give timely and accurate submission of verbal and written status reports on computer operating activities.
Help support backup software and disaster recovery software for the servers and computers of the Town of Mansfield.
Maintain a current working knowledge of technological advances.
Perform other duties as assigned relating to MIS.
Qualifications:
A working knowledge of Computer Operations is required. An Associate Degree in Computer Science or better plus certifications is strongly preferred. Hands-on experience of a variety of Operating Systems (Microsoft Windows Systems, and UNIX) is desirable. The incumbent must be able to work well with others as well as work independently. Work assignments may be self-generated in order to assure timely response to ongoing issues/problems or will be assigned by specific directions by the MIS Director. The ability to prioritize time utilization is essential due to changing operational requirements.
Salary is based on a 37.5-hour workweek.
July 1st pay scale $49,645.51 to $54,056.86
Union grade level D with benefits and come with holidays, prorated vacation and personal days.
Applications accepted through Nov 2nd, 2009.
Please send resume to:
Town of Mansfield MIS Dept
Six Park Row
Mansfield, MA 02048
Or email jobs@mansfieldma.com
Position Summary: The Technician will be working both client and internal users, and needs to have professional experience troubleshooting both. The Support Technician will be responsible for responding to first-level help desk calls from end users and internally submitted tickets. Will train on the job for network connectivity, operating systems, software applications, e-mail, and peripherals.
Key Responsibilities:
Handles all incoming client phone calls and internal staff requests
Maintains daily/weekly volume log of all calls received, identifying reason for call
Resolves daily client correspondence
Minimum Job Qualifications
Education/Training Must haves:
communicate effectively through written and verbal communications
SUPERB PHONE SKILLS
Citrix and/or Citrix printing
familiar with FTP, Windows print and file sharing (NTFS permissions)
to perform immediate triage analysis
flexible in accepting and carrying out work assignments
be able to work independently
be able to deal with frequent interruptions
Must have knowledge of Windows Office products (e.g. Word, Excel, etc.)
Must have High School education or equivalent
Working Conditions:
Physical Requirements - Requires fine motor skills. Occasionally requires pushing, pulling lifting and carrying up to 15 lbs. Must be able to use a computer, including keyboard, and telephone, during peak activity periods in excess of 7.5 hours per day and/or 37.5 hours per week. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The hours are a start time between 6pm and 11pm, flexible to work up until 9:30AM. They are 10.5 hour shifts Monday-Thursday
In person interview held ASAP, and drug screen and background screen needed for those who start
Please send resume with shift preference for immediate consideration.
Techs will provide hardware and software support over the telephone to field technicians across the country. Seeking candidates with strong technical background.
As our Product Support Specialist, youll serve as the primary contact for our customers. Since youll be responding to phone calls on issues ranging from product troubleshooting, software installations, parts and repair status, and various other customer inquiries, youll need good people, organizational and communication skills. If thats you, youll enjoy working with the great products and the great people here. And youll go home at the end of the day with a smile and a sense of accomplishment.
Requirements:
High school diploma (college a plus). Computer literacy and keyboard skills required, with advanced skills preferred. Youll also need a proven track record in customer service or sales as well as excellent communications skills. Work experience in one or more of the following areas is preferred:
Consumer electronics (sales, service or hobby)
Computer Help Desk
Computer setup and support
Call center customer service
Shifts:
Saturday required with 1 weekday off (no Mondays off)
1:15 pm 10:00 pm @ $13.50/hr
10:15 am 7:00 pm (Saturdays)
Thanksgiving Day, Christmas Day, & New Years Day off
Training:
First 3 weeks: Monday Friday 8:30 AM 5:00 PM @ $11.00/hr (Required)
Start Date:
Tuesday, November 3
End Date:
Tentatively January 31, 2010 with possibility of extensions