Professional Summary
Detail-oriented Office Administrator and Dispatcher with 20+ years of experience in office management, administrative support, and customer service. Skilled in billing, invoicing, collections, dispatching, and office operations with a proven ability to manage high-volume tasks efficiently. Recognized for being dependable, organized, and adaptable in fast-paced environments.
Core Skills
• Office Administration & Management
• Dispatching & Scheduling
• Invoicing, Billing & Collections
• Customer Service & Relations
• Data Entry & Record Keeping
• Microsoft Office Suite (Word, Excel, Outlook)
• QuickBooks & Office Systems
• Time Management & Organization
Professional Experience
Office Assistant
Total Temperature Control – Wakefield, MA | July 2024 – Present
• Manage billing, invoicing, and collections for customer accounts.
• Coordinate dispatch and scheduling of service calls.
• Provide front-line customer service to ensure positive client experiences.
Dispatcher
JRM – Peabody, MA | Dec 2022 – Nov 2024
• Dispatched technicians and managed communication through tablets and phones.
• Handled customer inquiries and technician support.
• Oversaw closing procedures and overnight operations.
District Dispatcher
Safelite – Woburn, MA | Jan 2022 – Sep 2023
• Supported office administration and scheduling across multiple districts.
Office Assistant / Dispatcher
Drain Remedy – Brockton, MA | Jan 2021 – Sep 2023
• Assisted with office operations, dispatching, and customer support.
Office Manager
Made-Rite Window & Door – Cranston, RI | Jun 2003 – Feb 2018
• Supervised day-to-day office functions including billing, invoicing, and customer care.
• Obtained and reviewed credit reports using TransUnion, Equifax, Experian, and Accurint.
• Managed office systems, staff coordination, and confidential information.
Credit Department Representative
VMS Alarms / Alliance Security Inc. – Warwick, RI | Feb 2008 – May 2014
• Processed and analyzed credit reports for customer applications.
• Maintained confidential records and provided administrative support.
Office Manager
Easy-Glyde Industries – Cranston, RI | Jan 2003 – Dec 2013
• Oversaw office management including invoicing, customer service, and record keeping.
• Handled daily correspondence, account management, and staff support.
Secretary / Receptionist
Hanscom Ties Inc. – Providence, RI | Jan 1999 – Dec 2000
• Provided administrative support, customer relations, and data entry.
Administrative Trainee (JTPA Program)
Meeting Street Center – East Providence, RI | 1993 – 2000
• Gained hands-on training in office administration, document preparation, and computer skills.
Education
Office Administration – East Providence Vo-Tech
Business Administration (Family Law focus) – East Providence Senior High School
Certifications
Driver’s License
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