A company located in Lincoln, RI has several openings for entry level Technical Support. The training will be held during first shift hours Mon - Fri and then the actual shift is a Mon - Thurs overnight shift (11pm - 9:30am).
Provide call center based technical support to store locations, vendors and staff. Serve as first level for troubleshooting of issues encountered in stores. Assure implementation based protocols are met. Render assistance for equipment troubleshooting and ensure deployment process adherence. Update Database regarding resolution of issues and techs progress while completing work with in the store.
A minimum of 1 year work experience needed
A Minimum of a High School Diploma or GED required
Must have strong troubleshooting skills coupled with diagnostic and problem solving skills
Must possess clear, accurate and tactful communication skills - both verbally and written
Working knowledge of Word, Excel, and Access
Understanding of Intermediate/Expert technical terminology is preferred
Must be able to work independently and occasionally lead within a group
Technical installation experience a plus but not necessary
Interested candidates, please apply now by emailing your resume!
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers