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Customer Service & Technical Support Specialist (Newport)
BedJet, LLC
compensation:
$24-$26 Based on experience
employment type:
full-time
experience level:
mid level
job title:
Customer Service & Technical Support Specialist
QR Code Link to This Post
FLSA Classification: Non-Exempt
Position Category: Full-time (40 hours/week +)
BedJet Background:
BedJet is a growing sleep technology brand based in the beautiful ocean front destination city of Newport, Rhode Island. We design and manufacture innovative, differentiated and highly engineered consumer products for bedrooms that improve comfort and sleep. Current product lineup includes the worlds #1 best-selling and highest consumer rated cooling, warming and sweat drying climate comfort system just for beds, and the world’s thinnest and most compact motion adjustable bed frame technology.
BedJet was founded as a digitally native ecommerce DTC company and has grown every year since we began shipping products in 2015. The company is now selling in over 40 countries, including USA, Canada, EU, UK and Australia. The company maintains all functions critical to ecommerce DTC sales success with an experienced in-house team, with little dependence on outside agencies. This in-house team supports all digital media production including video, website development and management, all social media and PPC advertising and all influencer/affiliate programs.
Position Summary:
At BedJet, we don’t outsource the customer experience. Every part of our ecommerce success—from product design to digital marketing to support—is handled by our skilled in-house team. We're now looking to expand our Customer Care team with a talented, empathetic, and driven Customer Care Specialist who loves helping people and making a difference.
As a Customer Care Specialist at BedJet, you’ll be on the frontlines of delivering a best-in-class experience to our customers. You'll handle everything from product inquiries to troubleshooting and post-purchase support, ensuring our customers feel valued, informed, and cared for. You’ll be the voice of BedJet and a key contributor to our brand reputation and customer satisfaction. This is not a remote work opportunity.
Responsibilities:
● Provide friendly, fast, and knowledgeable support to customers via email, phone, chat, and social media platforms
● Troubleshoot technical product issues and guide customers through setup, usage, and optimization of their BedJet systems
● Process returns, exchanges, warranty claims, and other post-sale requests with care and accuracy
● Maintain deep knowledge of all BedJet products, including functionality, features, and troubleshooting steps
● Track and resolve customer issues efficiently using our CRM tools and internal processes
● Act as the voice of the customer by sharing feedback and trends with the product, marketing, and operations teams
● Help identify opportunities to improve support processes and customer satisfaction
● Represent the BedJet brand with empathy, professionalism, and energy in every interaction
● Opportunity for advancement within the organization for the right candidate
Who You Are
● You love helping people and solving problems
● You're patient, positive, and unflappable—even when dealing with challenging situations
● You're tech-savvy and comfortable explaining technical concepts in simple, relatable ways
● You’re a self-starter and quick learner who takes initiative
● You thrive in fast-paced environments and take ownership of your work
● You care about the details and take pride in doing things right the first time
● You believe a great customer experience can change how people see a brand—and you want to be part of that impact
Qualifications Required:
● 2+ years of customer service or support experience
● Excellent written and verbal communication skills
● Comfortable across phone, email, chat, and social media
● Strong organizational skills and ability to multitask across multiple support channels
● Familiarity with basic technical troubleshooting (electronics or consumer hardware a plus)
Preferred:
● Experience in a DTC ecommerce company or supporting a technology-focused product
● Passion for sleep, wellness, or home comfort products
● Proficiency with helpdesk or support platforms like Gorgias, Zendesk, or similar
● Knowledge of Shopify, Amazon Seller Central, or related platforms
Rate Range: $24.00 - $26.00 per hour commensurate with education and experience
Benefits:
● Health insurance reimbursement
● Health Savings Account (HSA)
● 401K and employer match
● company profit sharing
● Sixteen (16) days paid-time-off
● Nine (9) paid holidays
● Profits Interest Stock Options
- Principals only. Recruiters, please don't contact this job poster.