The Donation Center Driver is responsible for safely operating BBBSRI truck to complete donation collection activities with an emphasis on customer service and efficiency. Safely load and unload donations at donor locations, donation drop-off centers, and Savers. This position is responsible for the safety and security of BBBSRI vehicles and property and maintaining a safe driving record.
Essential Duties and Responsibilities:
Safety and Equipment Maintenance:
• Responsible for daily pre-/post-trip inspection of assigned BBBSRI truck for maintenance and safety needs. Complete daily vehicle inspection report and notify supervisor of vehicle repair issues in a timely manner. Responsible for fueling truck daily and promptly addressing any found vehicle repair issues with Ryder before starting daily assignment. Deliver truck to Ryder for preventive maintenance as assigned by supervisor. Communicate truck issues to BBBSRI dispatch.
• Operate assigned truck in a safe and courteous manner to comply with all applicable laws, maintain the public’s positive image of BBBSRI, and avoid causing damage to the truck or residential properties.
• Follow BBBSRI policy for vehicle accidents and property damage. Report all accidents to BBBSRI dispatch. Utilize phone and tablet safely and only when vehicle is stopped.
• Safeguard BBBSRI equipment and property by maintaining established systems for securing truck keys, cell phones and electronic tablets in lock boxes. Inspect BBBSRI clothing donation bins as assigned and notify dispatch if a bin is damaged or inaccessible.
Route Completion:
• Responsible for the successful completion of assigned pickup route, drop-off center unload, or special collection activity (i.e. – clothing drives, yard sales, etc.) with an emphasis on customer
service and efficiency. Empty collection donation bins as assigned and provide accurate bag
count.
• Effectively utilize electronic tablet to navigate route and accurately record individual pickup
stop and collection bin results. Pickup results should be recorded in “real time” to maximize
coordination of customer service and efficiency with the BBBSRI office. Contact BBBSRI
dispatch with any issues encountered while at pickup stop – i.e. not being able to find an
address, needing to decline donation items, etc.
• Exercise sound judgment in accepting items presented for donation. Adhere to BBBSRI’s
accept/do not accept list and size/weight guidelines. Notify BBBSRI dispatch and send photo of
items left behind.
• Knock on front doors to attempt to obtain donations if needed and leave “sorry we missed you”
slip for donor. Leave a tax deduction receipt in visible location for every successful donation
pickup.
• Deliver donations to Savers as dispatched. Follow established procedures for unloading truck
contents at Savers. Ensure that Savers recording of donation weight and item count is
accurately recorded on daily delivery report. Notify BBBSRI dispatch and/or supervisor
immediately of any issues during the unload process, including unreasonable waiting or unload
times.
Materials Handling:
• Complete all work tasks using sound ergonomics as trained to avoid physical injuries.
• Sort all donations received, including clothing, textiles, and other household items, to maximize
cloth delivery volume to Savers and trailers. Repack and stack bags and boxes of donated
materials to maintain a neat, clean appearance of the Donation Center.
• Load donations onto truck in a neat, organized manner to avoid items breaking during transport
and to expedite Savers unload process.
Customer Service and Communications:
• Project positive customer service image to donors, Savers staff, and the general public.
• Responsible for professional and timely communication to BBBSRI dispatch and/or supervisor of
any issues with truck or daily assignment.
• Work collaboratively with BBBSRI dispatch and/or supervisor to effectively address customer
service issues that may arise on pickup route.
• Communicate regularly with supervisor on scheduling, problems with deliveries, customer or
donor concerns.
• May be asked by supervisor to train new Drivers or Donation Center Attendants.
• Maintain current understanding of Big Brothers Big Sisters mentoring programs and Donation
Center operations to be prepared to address donor questions or educate donors about the
organization. Consult the BBBSRI office or a supervisor as needed for clarification.
• Assist with agency special events and fundraising events as needed.
• Other duties as assigned by supervisor.
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