Newport Restaurant Group is a leader in the hospitality industry because we employ passionate people who care deeply about making a purposeful contribution. Castle Hill Inn is a Relais & Chateaux hotel operating under the Newport Restaurant Group - Our property spans 40 acres with 33 guest rooms, two restaurants and a banquet facility.
The Front Desk Agent is the primary point of contact for all guests of the hotel and restaurant. Responsibilities include but are not limited to checking-in/checking-out guests, making/modifying/cancelling reservations; and greeting guests in a warm and friendly manner.
Ability to resolve guest conflicts and complaints while ensuring guest satisfaction is a must. Communicating and coordinating with other departments including dining, maintenance, valet, sales, and housekeeping. While performing the duties of this Job, the employee is regularly required to stand. The employee is also required to frequently lift and/or move up to 50 pounds.
Must have full time availability and some college experience is preferred.
We are proud to be an employee-owned (ESOP) company. The result is a place where people really care about each other and about their jobs - a place where we love to work.